The conjecture is a generalization of the findings of the article Great electricty service. As smart-grids are no considered to be socially desirable, the social wicked electricity problem is not addressed.
The main problem is that smart-grids system architecture was based on the hardware first architecting system approach. In this case, the client of the system is the utility.
To follow Steve Jobs heuristic to "start with the customer experience and work back to the technology and not the other way around," a software first architecting system approach is implied to address the wicked system problem. In this other case, the client is the customer.